HOSTZILLA1. Money-back window
New VPS and cPanel accounts are eligible for a refund if cancelled within [X] days of initial activation, provided the service has not been used in violation of our Acceptable Use Policy. Set-up or one-time provisioning fees, if any, are non-refundable.
2. Cancelling a plan
You may cancel at any time by submitting a request through your dashboard or by emailing support@hostzilla.example.com. Your service remains active until the end of the current paid period unless you request immediate termination.
3. Renewals & non-payment
Plans are billed monthly and confirmed manually by our team; we do not currently store card details for automatic renewal. If a renewal payment is not received by the due date shown in your dashboard, the service may be suspended and, after a grace period of [X] days, cancelled and its resources reclaimed.
4. Exceptions
Refunds are not provided where: the account was suspended or terminated for a violation of the Acceptable Use Policy or Terms of Service, the request falls outside the money-back window in Section 1, or the plan was a custom/negotiated configuration explicitly marked non-refundable at the time of order.
5. How to request a refund
Email support@hostzilla.example.com with your account email and the reason for the request. We aim to process eligible refunds to the original payment method within [X] business days of approval.